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Definitions and scopes:

Total revenues of the electronic communications sector

  • Definition and scope: Total includes wholesale and retail revenues from electronic communications perceived in the reference year by all telecom operators (VAT excluded)
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Total investment in networks by the electronic communications sector

  • Definition and scope: Total includes both tangible and intangible investment in telecommunication networks (without license fees) by all telecom operators
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Total investment in networks as a percentage of total revenues

  • Definition and scope: Includes both tangible and intangible investment in telecommunication networks (without license fees) by all telecom operators as a percentage of their total wholesale and retail revenues from electronic communications
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Total fixed broadband coverage (supply as a % of total population)

  • Definition and scope: Percentage of total population living in areas served by either DSL or cable modem networks.
  • Source: Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data) [More Information]

Rural fixed broadband coverage (supply as a % of rural population)

  • Definition and scope: Percentage of rural population living in rural areas served by either DSL or cable modem networks.
  • Source: Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data) [More Information]

Broadband take-up: Total number of fixed lines

  • Definition and scope: Number of fixed broadband subscriptions (lines). Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up: penetration of fixed networks (lines/100 people)

  • Definition and scope: Number of fixed broadband subscriptions (lines) per 100 people. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - New entrants' share in fixed broadband subscriptions

  • Definition and scope: Market share based on fixed broadband subscriptions (lines). New entrants mean operators that did not enjoy special and exclusive rights or de facto monopoly for the provision of voice telephony services before the liberalisation. Situation at end of year
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - DSL lines share in fixed broadband

  • Definition and scope: Share of DSL (Digital Subscriber Line) in total fixed broadband subscriptions.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - NGA lines share in fixed broadband

  • Definition and scope: Next Generation Access includes the following technologies: FTTH, FTTB, Cable Docsis 3.0, VDSL and other highspeed broadband (at least 30 Mbps download). Share is expressed in % of fixed broadband subscriptions.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - Share of fixed broadband lines equal to or above 2 Mbps

  • Definition and scope: Based on advertised download speeds. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - Share of fixed broadband lines equal to or above 10 Mbps

  • Definition and scope: Based on advertised download speeds. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - Share of fixed broadband lines equal to or above 30 Mbps

  • Definition and scope: Based on advertised download speeds. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - Share of fixed broadband lines equal to or above 100 Mbps

  • Definition and scope: Based on advertised download speeds. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Broadband take-up - % of households having a broadband connection

  • Definition and scope: Households with at least one member aged 16-74. Broadband connection includes: DSL, wired fixed (cable, fiber, Ethernet, PLC), fixed wireless (satellite, WiFi, WiMax) and mobile wireless (3G/UMTS).
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

Broadband take-up - % of enterprises having a fixed broadband connection

  • Definition and scope: Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

3G coverage (supply as a % of total population)

  • Definition and scope: Percentage of total population living in areas covered by 3G - third generation mobile networks.
  • Source: Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data) [More Information]

Mobile take-up - total number of lines (SIM cards)

  • Definition and scope: Number of active SIM cards. It includes both voice and data services, installed in telephones, modem, usb keys or other devices.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Mobile take-up - Penetration (active SIM cards/100 people)

  • Definition and scope: Number of active SIM cards divided by population
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Average Revenue per User (arpu) in the Retail Mobile Market

  • Definition and scope: Total retail mobile revenues divided by number of active SIM cards
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Average Revenue per Minute in Retail Mobile Voice Communications

  • Definition and scope: Total voice related retail revenues divided by total voice minutes
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Mobile take-up - market share of leading operator (in % of active SIM cards)

  • Definition and scope: Market share of the market leader based on the number of active SIM cards
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Mobile broadband take-up - Penetration of dedicated data service cards/modems/keys only

  • Definition and scope: Active users of dedicated data service cards/modems/keys per 100 people. Situation at end of year.
  • Source: Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports. [More Information]

Mobile broadband take-up - % of population accessing the Internet through a mobile phone via UMTS (3G)

  • Definition and scope: Individuals aged 16-74, using a mobile phone or smart phone, via UMTS, HSDPA (3G or 3G+) connections, to access the internet. Since 2011 the question specify "away from home or work".
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of enterprises providing portable devices to some of their persons employed

  • Definition and scope: The portable computers or handsets should use at least 3G technology to connect to the internet. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of households with access to the Internet at home

  • Definition and scope: Households with at least one member aged 16-74. Any of them have access to the internet at home
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population who are regular internet users (at least once a week)

  • Definition and scope: Individuals aged 16-74, using the internet at least once a week in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of disadvantaged people who are regular internet users (at least once a week)

  • Definition and scope: Disadvantaged people are defined as individuals having at least one of the following characteristics: aged 55-74, those with a low level of education (ISCED 0-2) and/or out of the labour market (unemployed, inactive or retired). Regular use is defined as having used the internet at least once a week, in the last three months. Figures are calculated based on available microdata.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population who are frequent internet users (every day or almost every day)

  • Definition and scope: Individuals aged 16-74, using the internet every day or almost every day, in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population using a laptop to access the internet, away from home or work

  • Definition and scope: Individuals aged 16-74. Using a portable computer (laptop) to access the internet away from home or work via any wireless connection (WiFi or cellular networks). Break in series as in 2011 the structure of the question has changed.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population who have never used the internet

  • Definition and scope: Individuals aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

IPv6 readiness - websites having a AAAA coverage in DNS records (as % of most visited websites)

  • Definition and scope: IPv6 ready websites are those having at least one AAAA in their DNS records (means the website is visible/can reply to users having an IPv6 connectivity). Situation at 1st trimester. Tests are done through a script run by the IPv6 Observatory study on the 1 million most visited websites list provided by Alexa. Websites are attributed to countries on the basis of their main operation location as provided by MaxMind GeoIP database.
  • Source: IPv6 Observatory, Study for the EC realized by inno [More Information]

% of population looking for information about goods and services online

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population reading / downloading online newspapers / news magazines

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population playing or downloading games, images, films or music

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population using online banking

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population uploading self-created content to be shared

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months. Self-created content include: text, images, photos, videos, music, etc. uploaded to any website. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population seeking online information about health

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months. Information about health includes: injury, disease, nutrition, improving health, etc.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population looking online for a job or sending a job application

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population doing an online course (in any subject)

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population looking online for information about education, training or course offers

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population interacting online with public authorities, last 3 months

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms and sending filled in forms.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population sending filled forms to public authorities, over the internet, last 3 months

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population participating in social networks

  • Definition and scope: Participating in social networks is defined as creating user profile, posting messages or other contributions. Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population taking part in on-line consultations or voting to define civic or political issues

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users looking for information about goods and services online

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users reading / downloading online newspapers / news magazines

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users playing or downloading games, images, films or music

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users using online banking

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users uploading self-created content to be shared

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74. Self-created content include: text, images, photos, videos, music, etc. uploaded to any website. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users seeking online information about health

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74. Information about health includes: injury, disease, nutrition, improving health, etc.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users looking online for a job or sending a job application

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users doing an online course (in any subject)

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users looking online for information about education, training or course offers

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users interacting online with public authorities, last 3 months

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms and sending filled in forms.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users sending filled forms to public authorities, last 3 months

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users participating in social networks, over the internet, last 3 months

  • Definition and scope: Participating in social networks is defined as creating user profile, posting messages or other contributions. Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users taking part in on-line consultations or voting to define civic or political issues

  • Definition and scope: Individuals using internet in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of basic public services for citizens, which are fully available online

  • Definition and scope: % of public services for citizens out of a basket of 12 basic services (income taxes, job search, social security benefits, personal documents, car registration, building permissions, declaration to police, public libraries, certificates, enrolment in higher education, announcement of moving, health-related services) for which the entire procedure can be completed online
  • Source: eGovernment Benchmarking Report, Study for the EC realised by Capgemini (2001-2010 data) [More Information]

% of basic public services for enterprises, which are fully available online

  • Definition and scope: % of public services for enterprises out of a basket of 8 basic services (social contributions, corporate tax, VAT, company registration, statistical data, customs declaration, environment-related permits, public procurement) for which the entire procedure can be completed online
  • Source: eGovernment Benchmarking Report, Study for the EC realised by Capgemini (2001-2010 data) [More Information]

% of population interacting online with public authorities, last 12 months

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 12 months. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms or sending filled in forms.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population sending filled forms to public authorities, over the internet, last 12 months

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 12 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of enterprises interacting online with public authorities

  • Definition and scope: Enterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. Break in series as in 2011 the structure of the question has changed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 sectors follow economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises returning filled in forms to public authorities, over the internet

  • Definition and scope: Enterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. Break in series as in 2011 the question has changed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises submitting a proposal in a public electronic tender system (eProcurement)

  • Definition and scope: Data from previous years are not comparable because the structure of the question has changed. Tender proposals should be submitted in the system itself and not by email. Enterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. All manufacturing and service sectors, excluding the financial sector.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of population ordering goods or services online

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last year, for private use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users ordering goods or services online

  • Definition and scope: Individuals that used the internet in the last 12 months, aged 16-74, carrying out this activity over the internet in the last year, for private use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population ordering goods or services online, from sellers from other EU countries

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last year, for private use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users ordering goods or services online, from sellers from other EU countries

  • Definition and scope: Individuals that used the internet in the last 12 months, aged 16-74, carrying out this activity over the internet in the last year, for private use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population selling goods or services online (e.g. via auctions)

  • Definition and scope: Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users selling goods or services online (e.g. via auctions)

  • Definition and scope: Individuals using internet and carrying out this activity in the last 3 months, aged 16-74.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of population ordering content or software that were delivered or upgraded online

  • Definition and scope: Individuals aged 16-74. The online content and software include: films, music, books, magazines, e-learning material, computer software, video games, and were ordered/bought over the Internet in the last 12 months, for non-work use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of internet users ordering content or software that were delivered or upgraded online

  • Definition and scope: Individuals that used the internet in the last 12 months, aged 16-74. The online content and software include: films, music, books, magazines, e-learning material, computer software, video games, and were ordered/bought over the Internet in the last 12 months, for non-work use.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

Total electronic sales by enterprises, as a % of their total turnover

  • Definition and scope: Excluding VAT. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises using any computer network for purchases (at least 1%)

  • Definition and scope: Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. EU27 excludes 5 countries and is therefore not directly comparable to previous years.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of SMEs using any computer network for purchases (at least 1%)

  • Definition and scope: Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. EU27 excludes 5 countries and is therefore not directly comparable to previous years.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises using any computer network for sales (at least 1%)

  • Definition and scope: Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of SMEs using any computer networks for sales (at least 1%)

  • Definition and scope: Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of Large enterprises that share internally electronic information on sales/purchases

  • Definition and scope: Information on sales/purchases is shared electronically and automatically with the software used for any internal function as: the management of inventory levels, the accounting system, the production management or the distribution management. Enterprises with 250 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of SMEs that share internally electronic information on sales/purchases

  • Definition and scope: Information on sales/purchases is shared electronically and automatically with the software used for any internal function as: the management of inventory levels, the accounting system, the production management or the distribution management. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises using Customer Relationship Management (CRM) software

  • Definition and scope: CRM refers to the use of any software application used for the analysis of information about clients for marketing purposes. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises exchanging business documents suitable for automatic processing

  • Definition and scope: The indicator refers to sending/receiving orders to/from suppliers/customers in an agreed standard format (as EDIFACT, XML, etc) which allows their automatic processing without the individual message being manually typed. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises sending or receiving e-invoices in a format suitable for automatic processing

  • Definition and scope: The indicator refers to sending/receiving invoices in an agreed standard format (as EDIFACT, XML, etc) which allows their automatic processing, without the individual message being manually typed. Important break in series due to a more detailed question since 2011. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises sharing electronic information on the supply chain

  • Definition and scope: The indicator refers to sending/receiving all type of information on the supply chain (e.g. inventory levels, production plans, forecasts, progress of delivery) via computer networks or websites, but excluding manually typed e-mail messages. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because untill 2008 sectors follow NACEeconomic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S95S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of enterprises using Radio Frequency Identification (RFID) technologies

  • Definition and scope: RFID tags or transponders are devices that can be applied to or incorporated into a product or object and transmits data via radiowaves. They can be used for person identification, for tracking of supply chain and inventory, for after-sales product identification, etc. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Since 2010 data include also sector S95S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2010.
  • Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]

% of individuals who have written a computer program using a specialised programming language

  • Definition and scope: The activity could have been carried out ever. Scope: individuals aged 16-74, but only those having ever used a computer were proposed the question.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of individuals who have created a Web page

  • Definition and scope: The activity could have been carried out ever. Scope: individuals aged 16-74, but only those having ever used the internet were proposed the question.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of individuals with medium or high computer skills (3 or more of 6 computer activities)

  • Definition and scope: The indicator counts individuals having ever carried out at least 3 of the following 6 activities: coping or moving a file or folder, using copy and paste tools, using basic arithmetic formula in a spreadsheet, compressing (or zipping) files, connecting and installing new devices, writing a computer program using a specialised programming language. Scope: individuals aged 16-74, but only those having ever used a computer were proposed the question.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of individuals with medium or high internet skills (3 or more of 6 internet activities)

  • Definition and scope: The indicator counts individuals having ever carried out at least 3 of the following 6 activities: using a search engine to find information, sending e-mails with attached files, posting messages to chatrooms, newsgroups or an online discussion forum, using the internet to make telephone calls, using peer-to-peer file sharing for exchanging movies or music, creating a webpage. Scope: individuals aged 16-74, but only those having ever used the internet were proposed the question.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of individuals aged 25-54 who have obtained ICT skills through formal educational institutions

  • Definition and scope: Scope: individuals aged 25-54. Formal educational institutions include school, college, university, etc.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of individuals aged 16-24 who have obtained ICT skills through formal educational institutions

  • Definition and scope: Scope: individuals aged 16-24. Formal educational institutions include school, college, university, etc.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

% of workers who judge their current ICT skills insufficient for changing job within a year

  • Definition and scope: Scope: individuals with an occupation as employees, self-employed or family workers, aged 16-74. They were asked if they judge their current computer or Internet skills to be sufficient (yes/not) if they were to look for a job or change job within a year.
  • Source: Eurostat - Community survey on ICT usage in Households and by Individuals [More Information]

Total value of EC funding to participants in FP7-ICT projects

  • Definition and scope: Value of European Commission funding committed through grant agreements signed, during the reference year, with participants in ICT research projects under the EU’s Seventh Framework Programme (FP7). Projects under negotiation are not included.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Total cost of FP7-ICT projects

  • Definition and scope: Value of the total cost of the ICT research projects for which a grant agreement was signed in the reference year, under the EU’s Seventh Framework Programme (FP7).
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Total number of participations in FP7-ICT projects

  • Definition and scope: Each project has multiple partners participating and each partner can participate in multiple projects. For each participation there could be an EC funding (some participations do not receive EC funding). Third parties are included as partners, receiveing or not EU funding.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Number of distinct organisations participating in FP7-ICT projects for the first time

  • Definition and scope: The first call of FP7 ICT was in 2007 and all participants are considered as new ones. For each of the following years are counted only the organisations participating for the first time in FP7 ICT calls.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Total EC funding to participants in FP7-ICT projects (in euro per habitant)

  • Definition and scope: Value of European Commission funding to participants, committed through grant agreements signed during the reference year, compared to the total population 1st of Jan of the same year.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Total EC funding to participants in FP7-ICT projects (in % of GDP)

  • Definition and scope: Value of European Commission funding to participants, committed through grant agreements signed during the reference year, compared to the GDP at current prices of the same year (in millions of euro).
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

share of EC funding going to SMEs participating in FP7-ICT projects

  • Definition and scope: European Commission funding refers to the amounts committed through grant agreements signed during the reference year. SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

share of EC funding going to Large Enterprises participating in FP7-ICT projects

  • Definition and scope: European Commission funding refers to the amounts committed through grant agreements signed during the reference year. Large enterprises are defined as private commercial organisations with 250 or more employed persons.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

share of EC funding going to Education&Research organisations participating in FP7-ICT projects

  • Definition and scope: European Commission funding refers to the amounts committed through grant agreements signed during the reference year. The group includes public or private higher education institutions and not for profit research organisations.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

share of EC funding going to Other organisations participating in FP7-ICT projects

  • Definition and scope: European Commission funding refers to the amounts committed through grant agreements signed during the reference year. The group includes all other types of organisations (i.e. public administrations, NGO, public sector enterprises, etc.).
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

EC effective cofinancing rate (all FP7-ICT projects' partners)

  • Definition and scope: The cofinancing rate is the % of projects total costs which are covered by EC funding grants. Figures include all partners and third parties (as subcontractors).
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

EC effective cofinancing rate for SMEs partner in FP7-ICT projects

  • Definition and scope: The cofinancing rate is the % of projects total costs which are covered by EC funding grants. Figures include all partners and third parties (as subcontractors). SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Average EC funding per participation in FP7-ICT projects

  • Definition and scope: EC funding is the funding committed by the European Commission through grant agreements signed during the reference year. The indicator measure the average EC funding attributed to each partner participation in a specific project.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Average EC funding for SMEs participation in FP7-ICT projects

  • Definition and scope: EC funding is the funding committed by the European Commission during the reference year through signed grant agreements. The indicator measure the average EC funding attributed to each partner participation in a specific project. SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

% of distinct organisations participating in FP7-ICT projects for the first time

  • Definition and scope: The first call of FP7 ICT was in 2007 and all participants are considered as new ones. For each of the following years are counted only the organisations participating for the first time in FP7 ICT calls. Such figures are compared with the total number of distinct organisations participating in one or more of the projects for which a grant agreement was signed during the reference year.
  • Source: EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included. [More Information]

Consult the list of available indicators, their definition and sources.

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