Definitions and scopes
This bar-chart allows you to select one indicator, one year, and see which countries are leading the league. You can also check if the ranking of countries has changed over the last few years. Countries are always ordered according to their score. You can also select or de-select countries in order to visualise only those you are interested in.
Definitions and scopes:
% of enterprises using Customer Relationship Management (CRM) software
- Definition and scope: CRM refers to the use of any software application used for the analysis of information about clients for marketing purposes. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.
- Source: Eurostat - Community survey on ICT usage and eCommerce in Enterprises [More Information]