LIST OF the SELECTED indicators

European Commission services have selected about a hundred of indicators, divided into thematic groups, which illustrate some key dimensions of the European information society. These indicators allow a comparison of progress across countries as well as over time.

The following table provides methodological information about the source, the scope and the definition of each indicator. For more details, click on the links in the table or explore the whole database.

Indicator short labelIndicator long labelDefinition and scopeSource
Telecom sector
Total revenues of the electronic communications sectorTotal revenues of the electronic communications sectorTotal includes wholesale and retail revenues from electronic communications perceived in the reference year by all telecom operators (VAT excluded)Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Total investment in networks by the electronic communications sectorTotal investment in networks by the electronic communications sectorTotal includes both tangible and intangible investment in telecommunication networks (without license fees) by all telecom operatorsElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Total investment in networks as a percentage of total revenuesTotal investment in networks as a percentage of total revenuesIncludes both tangible and intangible investment in telecommunication networks (without license fees) by all telecom operators as a percentage of their total wholesale and retail revenues from electronic communicationsElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Broadband
Total fixed broadband coverageTotal fixed broadband coverage (supply as a % of total population)Percentage of total population living in areas served by either DSL or cable modem networks.Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data)
Rural fixed broadband coverageRural fixed broadband coverage (supply as a % of rural population)Percentage of rural population living in rural areas served by either DSL or cable modem networks.Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data)
Fixed broadband linesBroadband take-up: Total number of fixed linesNumber of fixed broadband subscriptions (lines). Situation at end of year.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Fixed broadband penetrationBroadband take-up: penetration of fixed networks (lines/100 people)Number of fixed broadband subscriptions (lines) per 100 people. Situation at end of year.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
New entrants' share in fixed broadband linesBroadband take-up - New entrants' share in fixed broadband subscriptionsMarket share based on fixed broadband subscriptions (lines). New entrants mean operators that did not enjoy special and exclusive rights or de facto monopoly for the provision of voice telephony services before the liberalisation. Situation at end of yearElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
DSL lines share in fixed broadbandBroadband take-up - DSL lines share in fixed broadbandShare of DSL (Digital Subscriber Line) in total fixed broadband subscriptions.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
NGA lines share in fixed broadbandBroadband take-up - NGA lines share in fixed broadbandNext Generation Access includes the following technologies: FTTH, FTTB, Cable Docsis 3.0, VDSL and other highspeed broadband (at least 30 Mbps download). Share is expressed in % of fixed broadband subscriptions.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Share of fixed broadband lines equal to or above 2 MbpsBroadband take-up - Share of fixed broadband lines equal to or above 2 MbpsBased on advertised download speeds. Situation at end of year. Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Share of fixed broadband lines equal to or above 10 MbpsBroadband take-up - Share of fixed broadband lines equal to or above 10 MbpsBased on advertised download speeds. Situation at end of year. Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Share of fixed broadband lines equal to or above 30 MbpsBroadband take-up - Share of fixed broadband lines equal to or above 30 MbpsBased on advertised download speeds. Situation at end of year. Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Share of fixed broadband lines equal to or above 100 MbpsBroadband take-up - Share of fixed broadband lines equal to or above 100 MbpsBased on advertised download speeds. Situation at end of year. Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Households with a broadband connectionBroadband take-up - % of households having a broadband connectionHouseholds with at least one member aged 16-74. Broadband connection includes: DSL, wired fixed (cable, fiber, Ethernet, PLC), fixed wireless (satellite, WiFi, WiMax) and mobile wireless (3G/UMTS).Eurostat - Community survey on ICT usage in Households and by Individuals
Enterprises with a fixed broadband connectionBroadband take-up - % of enterprises having a fixed broadband connectionEnterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Mobile
3G coverage3G coverage (supply as a % of total population)Percentage of total population living in areas covered by 3G - third generation mobile networks.Broadband Coverage in Europe, Studies for the EC realised by IDATE (2005-2010 data)
Mobile subscriptionsMobile take-up - total number of lines (SIM cards)Number of active SIM cards. It includes both voice and data services, installed in telephones, modem, usb keys or other devices.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Mobile penetrationMobile take-up - Penetration (active SIM cards/100 people)Number of active SIM cards divided by populationElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Average Revenue per User (arpu) in the Retail Mobile MarketAverage Revenue per User (arpu) in the Retail Mobile MarketTotal retail mobile revenues divided by number of active SIM cardsElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Average Revenue per Minute in Retail Mobile Voice Communications Average Revenue per Minute in Retail Mobile Voice Communications Total voice related retail revenues divided by total voice minutesElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Mobile market share of leading operatorMobile take-up - market share of leading operator (in % of active SIM cards)Market share of the market leader based on the number of active SIM cardsElectronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Mobile broadband penetration Mobile broadband take-up - Penetration of dedicated data service cards/modems/keys onlyActive users of dedicated data service cards/modems/keys per 100 people. Situation at end of year.Electronic communications market indicators collected by Commission services, through National Regulatory Authorities, for the Communications Committee (COCOM) - January reports.
Use of mobile phones to access the InternetMobile broadband take-up - % of population accessing the Internet through a mobile phone via UMTS (3G)Individuals aged 16-74, using a mobile phone or smart phone, via UMTS, HSDPA (3G or 3G+) connections, to access the internet. Since 2011 the question specify "away from home or work".Eurostat - Community survey on ICT usage in Households and by Individuals
Enterprises providing portable devices to persons employed% of enterprises providing portable devices to some of their persons employedThe portable computers or handsets should use at least 3G technology to connect to the internet. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Internet usage
Households with access to the Internet at home% of households with access to the Internet at homeHouseholds with at least one member aged 16-74. Any of them have access to the internet at homeEurostat - Community survey on ICT usage in Households and by Individuals
Regular internet users% of population who are regular internet users (at least once a week)Individuals aged 16-74, using the internet at least once a week in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Disadvantaged people that are regular internet users% of disadvantaged people who are regular internet users (at least once a week)Disadvantaged people are defined as individuals having at least one of the following characteristics: aged 55-74, those with a low level of education (ISCED 0-2) and/or out of the labour market (unemployed, inactive or retired). Regular use is defined as having used the internet at least once a week, in the last three months. Figures are calculated based on available microdata.Eurostat - Community survey on ICT usage in Households and by Individuals
Frequent internet users% of population who are frequent internet users (every day or almost every day)Individuals aged 16-74, using the internet every day or almost every day, in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Use of laptops to access the Internet% of population using a laptop to access the internet, away from home or work Individuals aged 16-74. Using a portable computer (laptop) to access the internet away from home or work via any wireless connection (WiFi or cellular networks). Break in series as in 2011 the structure of the question has changed.Eurostat - Community survey on ICT usage in Households and by Individuals
Population who have never used the internet% of population who have never used the internetIndividuals aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
IPv6 readiness of most visited websitesIPv6 readiness - websites having a AAAA coverage in DNS records (as % of most visited websites)IPv6 ready websites are those having at least one AAAA in their DNS records (means the website is visible/can reply to users having an IPv6 connectivity). Situation at 1st trimester. Tests are done through a script run by the IPv6 Observatory study on the 1 million most visited websites list provided by Alexa. Websites are attributed to countries on the basis of their main operation location as provided by MaxMind GeoIP database.IPv6 Observatory, Study for the EC realized by inno
Take up of internet services (% of population)
Information about goods and services (% pop)% of population looking for information about goods and services onlineIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Reading online newspapers/magazines (% pop)% of population reading / downloading online newspapers / news magazinesIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Games, images, films or music (% pop)% of population playing or downloading games, images, films or musicIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage in Households and by Individuals
Online banking (% pop)% of population using online bankingIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Uploading self-created content (% pop)% of population uploading self-created content to be sharedIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months. Self-created content include: text, images, photos, videos, music, etc. uploaded to any website. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage in Households and by Individuals
Seeking health information (% pop)% of population seeking online information about healthIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months. Information about health includes: injury, disease, nutrition, improving health, etc.Eurostat - Community survey on ICT usage in Households and by Individuals
Looking for a job, sending a job application (% pop)% of population looking online for a job or sending a job applicationIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Doing an online course (% pop)% of population doing an online course (in any subject)Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Information about education & training (% pop)% of population looking online for information about education, training or course offersIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Use of eGovernment services, last 3 months (% pop)% of population interacting online with public authorities, last 3 monthsIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms and sending filled in forms.Eurostat - Community survey on ICT usage in Households and by Individuals
Sending filled forms to eGov services, last 3 months (% pop)% of population sending filled forms to public authorities, over the internet, last 3 monthsIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Participating in social networks (% pop)% of population participating in social networksParticipating in social networks is defined as creating user profile, posting messages or other contributions. Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Taking part in on-line consultations or voting% of population taking part in on-line consultations or voting to define civic or political issuesIndividuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Take up of internet services (% of internet users)
Information about goods and services (% internet users)% of internet users looking for information about goods and services onlineIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Reading online newspapers/magazines (% internet users)% of internet users reading / downloading online newspapers / news magazinesIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Games, images, films or music (% internet users)% of internet users playing or downloading games, images, films or musicIndividuals using internet in the last 3 months, aged 16-74. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage in Households and by Individuals
Online banking (% internet users)% of internet users using online bankingIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Uploading self-created content (% internet users)% of internet users uploading self-created content to be sharedIndividuals using internet in the last 3 months, aged 16-74. Self-created content include: text, images, photos, videos, music, etc. uploaded to any website. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage in Households and by Individuals
Seeking health information (% internet users)% of internet users seeking online information about healthIndividuals using internet in the last 3 months, aged 16-74. Information about health includes: injury, disease, nutrition, improving health, etc.Eurostat - Community survey on ICT usage in Households and by Individuals
Looking for a job, sending a job application (% internet users)% of internet users looking online for a job or sending a job applicationIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Doing an online course (% internet users)% of internet users doing an online course (in any subject)Individuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Information about education & training (% internet users)% of internet users looking online for information about education, training or course offersIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Use of eGovernment services, last 3 months (% internet users)% of internet users interacting online with public authorities, last 3 monthsIndividuals using internet in the last 3 months, aged 16-74. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms and sending filled in forms.Eurostat - Community survey on ICT usage in Households and by Individuals
Sending filled forms to eGov services, last 3 months (% internet users)% of internet users sending filled forms to public authorities, last 3 monthsIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Participating in social networks (% internet users)% of internet users participating in social networks, over the internet, last 3 monthsParticipating in social networks is defined as creating user profile, posting messages or other contributions. Individuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Taking part in on-line consultations or voting (% internet users)% of internet users taking part in on-line consultations or voting to define civic or political issuesIndividuals using internet in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
eGovernment
Availability of eGovernment services - citizens% of basic public services for citizens, which are fully available online% of public services for citizens out of a basket of 12 basic services (income taxes, job search, social security benefits, personal documents, car registration, building permissions, declaration to police, public libraries, certificates, enrolment in higher education, announcement of moving, health-related services) for which the entire procedure can be completed onlineeGovernment Benchmarking Report, Study for the EC realised by Capgemini (2001-2010 data)
Availability of eGovernment services - enterprises% of basic public services for enterprises, which are fully available online% of public services for enterprises out of a basket of 8 basic services (social contributions, corporate tax, VAT, company registration, statistical data, customs declaration, environment-related permits, public procurement) for which the entire procedure can be completed onlineeGovernment Benchmarking Report, Study for the EC realised by Capgemini (2001-2010 data)
Use of eGovernment services, last 12 months (% pop)% of population interacting online with public authorities, last 12 monthsIndividuals aged 16-74, carrying out this activity over the internet in the last 12 months. The use of eGovernment services include obtaining information from public authorities web sites, downloading official forms or sending filled in forms.Eurostat - Community survey on ICT usage in Households and by Individuals
Sending filled forms to eGov services, last 12 months (% pop)% of population sending filled forms to public authorities, over the internet, last 12 monthsIndividuals aged 16-74, carrying out this activity over the internet in the last 12 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Use of eGovernment services (% ent)% of enterprises interacting online with public authoritiesEnterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. Break in series as in 2011 the structure of the question has changed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 sectors follow economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Returning filled forms to eGov services (% enterprises)% of enterprises returning filled in forms to public authorities, over the internetEnterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. Break in series as in 2011 the question has changed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Use of eProcurement services (% enterprises)% of enterprises submitting a proposal in a public electronic tender system (eProcurement)Data from previous years are not comparable because the structure of the question has changed. Tender proposals should be submitted in the system itself and not by email. Enterprises with 10 or more persons employed, carrying out this activity over the internet in the last calendar year before the survey. All manufacturing and service sectors, excluding the financial sector. Eurostat - Community survey on ICT usage and eCommerce in Enterprises
eCommerce
Ordering goods or services online (% pop)% of population ordering goods or services onlineIndividuals aged 16-74, carrying out this activity over the internet in the last year, for private use.Eurostat - Community survey on ICT usage in Households and by Individuals
Ordering goods or services online (% internet users)% of internet users ordering goods or services onlineIndividuals that used the internet in the last 12 months, aged 16-74, carrying out this activity over the internet in the last year, for private use.Eurostat - Community survey on ICT usage in Households and by Individuals
Cross-border eCommerce (% pop)% of population ordering goods or services online, from sellers from other EU countriesIndividuals aged 16-74, carrying out this activity over the internet in the last year, for private use.Eurostat - Community survey on ICT usage in Households and by Individuals
Cross-border eCommerce (% internet users)% of internet users ordering goods or services online, from sellers from other EU countriesIndividuals that used the internet in the last 12 months, aged 16-74, carrying out this activity over the internet in the last year, for private use.Eurostat - Community survey on ICT usage in Households and by Individuals
Selling online (e.g. via auctions) (% pop)% of population selling goods or services online (e.g. via auctions)Individuals aged 16-74, carrying out this activity over the internet in the last 3 months.Eurostat - Community survey on ICT usage in Households and by Individuals
Selling online (e.g. via auctions) (% internet users)% of internet users selling goods or services online (e.g. via auctions)Individuals using internet and carrying out this activity in the last 3 months, aged 16-74.Eurostat - Community survey on ICT usage in Households and by Individuals
Buying online content (% pop)% of population ordering content or software that were delivered or upgraded onlineIndividuals aged 16-74. The online content and software include: films, music, books, magazines, e-learning material, computer software, video games, and were ordered/bought over the Internet in the last 12 months, for non-work use.Eurostat - Community survey on ICT usage in Households and by Individuals
Buying online content (% internet users)% of internet users ordering content or software that were delivered or upgraded onlineIndividuals that used the internet in the last 12 months, aged 16-74. The online content and software include: films, music, books, magazines, e-learning material, computer software, video games, and were ordered/bought over the Internet in the last 12 months, for non-work use.Eurostat - Community survey on ICT usage in Households and by Individuals
Turnover from eCommerceTotal electronic sales by enterprises, as a % of their total turnoverExcluding VAT. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Enterprises purchasing online% of enterprises using any computer network for purchases (at least 1%)Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. EU27 excludes 5 countries and is therefore not directly comparable to previous years.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
SMEs purchasing online% of SMEs using any computer network for purchases (at least 1%)Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. EU27 excludes 5 countries and is therefore not directly comparable to previous years.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Enterprises selling online% of enterprises using any computer network for sales (at least 1%)Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
SMEs selling online% of SMEs using any computer networks for sales (at least 1%)Computer networks include websites, EDI-type systems and other means of electronic data transfer, excluding manually typed e-mails. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
eBusiness
Integration of internal processes (Large ent)% of Large enterprises that share internally electronic information on sales/purchasesInformation on sales/purchases is shared electronically and automatically with the software used for any internal function as: the management of inventory levels, the accounting system, the production management or the distribution management. Enterprises with 250 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Integration of internal processes (SME)% of SMEs that share internally electronic information on sales/purchasesInformation on sales/purchases is shared electronically and automatically with the software used for any internal function as: the management of inventory levels, the accounting system, the production management or the distribution management. Enterprises with 10 to 249 persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Use of analytical CRM software% of enterprises using Customer Relationship Management (CRM) softwareCRM refers to the use of any software application used for the analysis of information about clients for marketing purposes. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Automatic exchange of business documents% of enterprises exchanging business documents suitable for automatic processingThe indicator refers to sending/receiving orders to/from suppliers/customers in an agreed standard format (as EDIFACT, XML, etc) which allows their automatic processing without the individual message being manually typed. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Sending or receiving of e-Invoices% of enterprises sending or receiving e-invoices in a format suitable for automatic processingThe indicator refers to sending/receiving invoices in an agreed standard format (as EDIFACT, XML, etc) which allows their automatic processing, without the individual message being manually typed. Important break in series due to a more detailed question since 2011. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because until 2008 economic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. 2010 data include also sector S 95.1-Repair of computers and communication equipment.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Electronic Supply Chain Management% of enterprises sharing electronic information on the supply chainThe indicator refers to sending/receiving all type of information on the supply chain (e.g. inventory levels, production plans, forecasts, progress of delivery) via computer networks or websites, but excluding manually typed e-mail messages. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Breaks in series because untill 2008 sectors follow NACEeconomic activities according to NACE Rev 1.1 and from 2009 data are based on NACE Rev.2. Since 2010 data include also sector S95S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2011.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
Use of Radio Frequency Identification (RFID) technologies% of enterprises using Radio Frequency Identification (RFID) technologiesRFID tags or transponders are devices that can be applied to or incorporated into a product or object and transmits data via radiowaves. They can be used for person identification, for tracking of supply chain and inventory, for after-sales product identification, etc. Enterprises with 10 or more persons employed. All manufacturing and service sectors, excluding the financial sector. Since 2010 data include also sector S95S 95.1-Repair of computers and communication equipment. Biennial indicator not collected in 2010.Eurostat - Community survey on ICT usage and eCommerce in Enterprises
ICT Skills
Have written a computer program (% pop)% of individuals who have written a computer program using a specialised programming languageThe activity could have been carried out ever. Scope: individuals aged 16-74, but only those having ever used a computer were proposed the question.Eurostat - Community survey on ICT usage in Households and by Individuals
Have created a Web page (% pop)% of individuals who have created a Web pageThe activity could have been carried out ever. Scope: individuals aged 16-74, but only those having ever used the internet were proposed the question.Eurostat - Community survey on ICT usage in Households and by Individuals
Individuals with medium or high computer skills% of individuals with medium or high computer skills (3 or more of 6 computer activities)The indicator counts individuals having ever carried out at least 3 of the following 6 activities: coping or moving a file or folder, using copy and paste tools, using basic arithmetic formula in a spreadsheet, compressing (or zipping) files, connecting and installing new devices, writing a computer program using a specialised programming language. Scope: individuals aged 16-74, but only those having ever used a computer were proposed the question.Eurostat - Community survey on ICT usage in Households and by Individuals
Individuals with medium or high internet skills% of individuals with medium or high internet skills (3 or more of 6 internet activities)The indicator counts individuals having ever carried out at least 3 of the following 6 activities: using a search engine to find information, sending e-mails with attached files, posting messages to chatrooms, newsgroups or an online discussion forum, using the internet to make telephone calls, using peer-to-peer file sharing for exchanging movies or music, creating a webpage. Scope: individuals aged 16-74, but only those having ever used the internet were proposed the question.Eurostat - Community survey on ICT usage in Households and by Individuals
ICT skills obtained through formal educational institution (age 25-54)% of individuals aged 25-54 who have obtained ICT skills through formal educational institutionsScope: individuals aged 25-54. Formal educational institutions include school, college, university, etc.Eurostat - Community survey on ICT usage in Households and by Individuals
ICT skills obtained through formal educational institution (age 16-24)% of individuals aged 16-24 who have obtained ICT skills through formal educational institutionsScope: individuals aged 16-24. Formal educational institutions include school, college, university, etc.Eurostat - Community survey on ICT usage in Households and by Individuals
ICT skills perceived as insufficient for the labour market% of workers who judge their current ICT skills insufficient for changing job within a yearScope: individuals with an occupation as employees, self-employed or family workers, aged 16-74. They were asked if they judge their current computer or Internet skills to be sufficient (yes/not) if they were to look for a job or change job within a year.Eurostat - Community survey on ICT usage in Households and by Individuals
Research and Development
Total EC funding to participants in FP7-ICT projectsTotal value of EC funding to participants in FP7-ICT projectsValue of European Commission funding committed through grant agreements signed, during the reference year, with participants in ICT research projects under the EU’s Seventh Framework Programme (FP7). Projects under negotiation are not included.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
Total cost of FP7-ICT projectsTotal cost of FP7-ICT projectsValue of the total cost of the ICT research projects for which a grant agreement was signed in the reference year, under the EU’s Seventh Framework Programme (FP7).EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
Total number of participationsTotal number of participations in FP7-ICT projectsEach project has multiple partners participating and each partner can participate in multiple projects. For each participation there could be an EC funding (some participations do not receive EC funding). Third parties are included as partners, receiveing or not EU funding.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
Number of NEW participants in FP7-ICT projectsNumber of distinct organisations participating in FP7-ICT projects for the first timeThe first call of FP7 ICT was in 2007 and all participants are considered as new ones. For each of the following years are counted only the organisations participating for the first time in FP7 ICT calls.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
EC funding to FP7-ICT projects (in euro per habitant)Total EC funding to participants in FP7-ICT projects (in euro per habitant)Value of European Commission funding to participants, committed through grant agreements signed during the reference year, compared to the total population 1st of Jan of the same year.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
EC funding to FP7-ICT projects (in % of GDP)Total EC funding to participants in FP7-ICT projects (in % of GDP)Value of European Commission funding to participants, committed through grant agreements signed during the reference year, compared to the GDP at current prices of the same year (in millions of euro).EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
share of EC funding going to SMEsshare of EC funding going to SMEs participating in FP7-ICT projects European Commission funding refers to the amounts committed through grant agreements signed during the reference year. SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro. EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
share of EC funding going to Large Enterprisesshare of EC funding going to Large Enterprises participating in FP7-ICT projectsEuropean Commission funding refers to the amounts committed through grant agreements signed during the reference year. Large enterprises are defined as private commercial organisations with 250 or more employed persons.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
share of EC funding going to Education&Research organisationsshare of EC funding going to Education&Research organisations participating in FP7-ICT projectsEuropean Commission funding refers to the amounts committed through grant agreements signed during the reference year. The group includes public or private higher education institutions and not for profit research organisations.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
share of EC funding going to Other organisationsshare of EC funding going to Other organisations participating in FP7-ICT projectsEuropean Commission funding refers to the amounts committed through grant agreements signed during the reference year. The group includes all other types of organisations (i.e. public administrations, NGO, public sector enterprises, etc.).EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
EC cofinancing rate (all project partners)EC effective cofinancing rate (all FP7-ICT projects' partners)The cofinancing rate is the % of projects total costs which are covered by EC funding grants. Figures include all partners and third parties (as subcontractors).EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
EC cofinancing rate for SMEsEC effective cofinancing rate for SMEs partner in FP7-ICT projectsThe cofinancing rate is the % of projects total costs which are covered by EC funding grants. Figures include all partners and third parties (as subcontractors). SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
Average EC funding per participationAverage EC funding per participation in FP7-ICT projectsEC funding is the funding committed by the European Commission through grant agreements signed during the reference year. The indicator measure the average EC funding attributed to each partner participation in a specific project.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
Average EC funding per participation for SMEsAverage EC funding for SMEs participation in FP7-ICT projectsEC funding is the funding committed by the European Commission during the reference year through signed grant agreements. The indicator measure the average EC funding attributed to each partner participation in a specific project. SMEs are defined as Small and medium individual private enterprises with less than 250 employed persons and a turnover less than or equal 50 millions euro or a balance sheet total less than or equal 43 millions euro.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.
% of NEW participants in FP7-ICT projects% of distinct organisations participating in FP7-ICT projects for the first timeThe first call of FP7 ICT was in 2007 and all participants are considered as new ones. For each of the following years are counted only the organisations participating for the first time in FP7 ICT calls. Such figures are compared with the total number of distinct organisations participating in one or more of the projects for which a grant agreement was signed during the reference year.EC database of ICT research projects under the EU’s Seventh Framework Programme (FP7) - Cooperation program. Projects under the Capacities program or the CIP ICT PSP are not included.

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